00001810 - Engineering Manager

The Media Technologies Engineer Manager is responsible for providing system design, classroom multimedia and video production equipment support, maintenance and directing technical staff in support of these systems.

Requisition ID:
Position Number: 00001810
Employee Group: Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

  • Supervise responses and responds to service calls in classrooms

  • Plan, supervise and provide maintenance support for classroom multimedia equipment and systems

  • Provide overarching design for classrooms and campus venues incorporating HyFlex and media reinforcement

  • Provide vision for longer-term implementation of classroom and venue technology

  • Track condition of media systems across multiple campuses

  • Make arrangements to send out failed equipment for repair when necessary

  • Maintain inventory and documented records of classroom equipment and systems

  • Maintain preventative maintenance schedules

  • Keep system firmware and software updated with the most current version

  • Assign staff and support “media events” requests as assigned

  • Assist with maintenance of video studio equipment and systems and production-engineering services

  • Design, Maintain, install or upgrade specialty sound/audio/video equipment and systems

  • Create and update system AutoCAD drawings

  • Process and Documentation: Document service and support processes and activities to establish standards and set expectations for customer service 

  • Maintain departmental IT infrastructure – network switches, router, fileservers, and associated equipment.

  • Request proposals, review proposals and act as project manager for projects involving outside vendors

  • Manage parts stock inventory

  • Supervise full-time engineering staff

  • Supervise contingent employees

  • Support/Maintain digital video streaming systems hardware, software and infrastructure for cable television access and live events

  • Support Distance Learning classroom hardware, systems and instructors

  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

  • Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

  • Possesses up-to-date professional technical skills which include the use of Microsoft/Google tools, 25Live, iOS, AutoCAD, NDI and other specialty software packages 

  • Experience in programming Extron and Crestron control systems

  • Working knowledge of Extron Global Configurator (network managed multimedia control systems used in classrooms)

  • Training and working knowledge with evolving video systems and standards

  • Working knowledge of campus classroom multimedia and sound equipment including large venues

  • Exhibit professional behavior and judgment when handling sensitive information, assuring confidentiality

  • Ability to use good judgment to resolve problems in a timely manner by collecting, analyzing, collaborating, and utilizing data for decisions while being responsive to change as needed

  • Bachelor's degree preferred or equivalent in Electronics, Broadcast Engineering or related field.  FCC license background is also preferred

  • Possess valid Michigan driver’s license

Work Experience

  • 10 years design and installation experience in audio visual systems

Skills

  • Training and working knowledge of distance learning delivery technologies including analog and digital satellite downlink and their operations, CODEC, fiber optic and I.P. based delivery systems

  • Strong computer skills with a good understanding of IP, streaming and other “network” based video delivery methods as well as Unix based operating systems

  • The ability to design and install video/audio network systems and provide system schematic diagrams

  • Analytical and problem solving skills with the ability to read and troubleshoot electronic circuits using schematic diagrams, using industry proven television engineering practices and methods

  • Ability to design, troubleshoot and service RF CATV/CCTV and fiber optic signal distribution systems

  • Excellent interpersonal and phone skills with ability to communicate effectively, both orally and written, to assist students and staff in a professional manner

  • Experience tutoring/teaching adult students 

  • Ability and willingness to acquire and maintain technology certifications and keep up-to-date professional/technical skills research and implement new technologies used in the industry related to the college’s support requirements

  • Successful experience working with diverse populations

Physical Demands

  • Ability to lift a minimum of 50 lbs., visually assess video quality, audibly assess sound quality

Mental Demands

  • Ability to handle multiple priorities, and solve engineering problems quickly in a high stress situation

  • Demonstrated ability to maintain positive interpersonal relationships and to effectively work as a member of a team

Working Conditions

  • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website

  • Work ranges from office to classroom and venue (during installations) requiring use of ladders and scaffolding

  • Occasional travel for installation/support required

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