Troubleshooting Connectivity Issues Caused by iCloud Private Relay

Information

Users with Apple devices may experience networking issues due to the iCloud Private Relay feature. This feature routes traffic through Apple’s servers, which can conflict with the college's firewall, causing slow performance or blocked access to certain websites. It essentially masks the user’s real IP address, and some traffic may be blocked because the firewall cannot identify it properly.

Environment

• GRCC Network
• macOS 15 or later
• iOS 18.3 or later
• ipadOS 18 or later
• iCloud+ subscription

Process

iPhones and iPads

Disable iCloud Private Relay

Note: An iCloud+ subscription is required to use the Private Relay feature and to edit these settings. If you do not have an iCloud+ subscription, then your device is not using Private Relay.

1. Open Settings on your iPhone or iPad.
2. Tap on your name at the top to access Apple ID settings.
3. Tap iCloud.
4. Tap Private Relay.
5. Toggle Private Relay off.

Disable Limit IP Address Tracking

1. Open Settings on your iPhone or iPad.
2. Tap Wi-Fi.
3. Tap the (i) icon next to your connected Wi-Fi network.
4. Toggle off Limit IP Address Tracking.

Macbooks

Disable iCloud Private Relay

1. Click the Apple in the upper-left of your screen, then select Settings.
2. Click your name at the top of the sidebar to access Apple ID settings.
   • If you don’t see your name, click Sign in, enter your Apple Account email address or phone number, then enter your password.
3. Click iCloud.
4. Click Private Relay.
5. Toggle Private Relay off.
6. Click Done.

Disable Limit IP Address Tracking

1. Click the Apple in the upper-left of your screen, then select Settings.
2. Click Network in the sidebar.
3. Click Wi-Fi.
4. Click Details next to your connected Wi-Fi network.
5. Toggle off Limit IP Address Tracking.