Making a Call with Zoom Workspace (Softphone)

Information

There are two primary methods for accessing phone services at GRCC. One is a physical desk phone, the other is the Zoom Workplace software or phone app.

Most GRCC employees have a calling plan that allows you to make calls to Canada and the United States.  If your position deals mostly with internal employees, you may have a license that limits you to internal calling.  If you fall into this category, you can still receive calls by having other Zoom users transfer calls to you and you can place calls by using a common area phone in your area.

Environment

• Zoom Workplace Software

Process

Access Zoom Phone

1. Click Start Menu
2. Click Zoom Workspace application
3. Click Phone tab

Making a Call

1. Type the number as follows:
   • Internal Calls – 4 digit extension or name
   • Emergency Calls - 911 or 4911 (Campus Police)
     • Note that GRCC relies on other providers for power and Internet connectivity.  In the event of a power outage or Internet connection failure, it may not be possible to call 911.
   • External Calls – Full 10-digit number. 
     • You can also type the name for external contacts If you have added them to your contact list.
2. Click button