ALEKS Tests and GRCC lab computers

Issue

When attempting to start an ALEKS or WebAssign test on certain lab computers, the LockDown Browser OEM client fails to launch correctly. Symptoms include:

  • The LockDown Browser splash screen appears and then disappears.
  • Clicking the test link provides no visual feedback or error message.
  • The browser never opens the testing environment.

Environment

  • Software: Respondus LockDown Browser OEM
  • Platforms: ALEKS, Cengage WebAssign
  • Hardware: GRCC Lab Computers

Information

LockDown Browser "OEM" is a specific version of Respondus software required by third-party platforms like ALEKS. If the software is missing, ALEKS typically provides a download link. However, standard lab computers in LRC 110 and LRC 200 do not currently have this software installed and cannot be used for these specific tests.

Note: Lab hours and availability are subject to change. Please verify current hours on the GRCC website before visiting a lab.

Resolution

If you encounter this issue, you must move to a lab that supports LockDown Browser OEM. The following locations are equipped for ALEKS and WebAssign testing:

Main Campus Locations

  1. ATC 215 (Open Lab) (opens in a new window)
  2. CAH 100 (Math Open Lab) (opens in a new window)
  3. CAH 111A & B: Math Laptop Carts (available during scheduled sessions)
  4. SCC 325 (Academic Testing Center) (opens in a new window)
  5. SCC 358 (Disability Support Testing Center) (opens in a new window)

Lakeshore Campus Locations

  1. LAK 129: DSS Individual Testing Room
  2. LAK 131: DSS Individual Testing Room

Admin Credentials: If you are using a GRCC-issued loaner laptop and are prompted for an administrator password to install the software, please contact the IT Support Desk at (616) 234-4357 for assistance.

 

Print Article