Respondus LockDown Browser Settings Error Kicking Students Out of Exams

Issue

Students are getting kicked out of an exam in Respondus LockDown Browser with the following error message:

"There is a problem with the settings for this exam. The instructor needs to use the LockDown Browser 'dashboard' to enable the setting for this exam."

Environment

  • Respondus
    • LockDown Browser
  • Blackboard

Resolution

This error typically occurs if the course is a copy of another course or if the exam was migrated from an older course. To resolve this, the instructor must refresh the LockDown Browser Dashboard settings.

  1. Log in to Blackboard (opens in a new window).
  2. Navigate to your course.
  3. Expand Course Tools under the Control Panel (Course Management) on the bottom-left menu.
  4. Click Respondus LockDown Browser.
  5. On the Respondus LockDown Browser Dashboard, locate the exam with the issue.
  6. Click the Fix it button next to the exam name.
  7. Once the status indicates the settings are corrected, students should be able to take the test.

Additional Information

For more details on this specific error, reference the Respondus Knowledge Base Article (opens in a new window).

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