Logging into a Mac after password change - Keychain

Issue

After changing a network password, you may receive the message: "The system was unable to unlock your login keychain." Additionally, programs like Adobe Acrobat may prompt for a password to use the "Local Items" keychain.

MacOS keychain prompt window asking to unlock login keychain with options: Update Keychain Password, Create New Keychain, and Continue Log In.

Environment

  • macOS workstations on GRCC Campuses

Resolution

The best practice for macOS users is to update passwords on a separate device through the MyGRCC Portal to prevent local sync issues.

When prompted with the "unable to unlock" message, always choose Create New Keychain.

Choosing "Continue to Login" will cause a mismatch in keychains. If this occurs, you must change your password on a different device and select Create New Keychain upon your next login.

Info: Password Management: Never change your password at the login screen. If notified that your password is expiring, choose "Continue" and perform the change at grcc.edu/password.

 

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