Issue
Customer is getting an error message when attempting to sign into NelNet Campus Commerce Account
Environment
Information
Error Messages Present: Sorry an error occurred. Invalid request.
Resolution
Staff having issues with NelNet
- Staff should contact NelNet or Jennifer for help
- IT doesn't have access to help with issues
- Jennifer is set up as the main administratorand might be able to assist. Otherwise contact Joel - the support rep from NelNet.
https://online.campuscommerce.com/platform/customer-service/inst/4MMD7