Issue
A job sent to the printer is taking longer than normal to print.
Environment
- Konica Minolta Printer
- PaperCut
Resolution
If a print job has been delayed, before calling the IT Support Desk please determine:
- If the file is too large
- Very large files tend to take longer to process, give it a few extra minutes before calling
- If printing from a website try downloading the file/document to your desktop first
- Try printing to a different printer in the area
- Send a single page test document to that printer to determine if it is all documents or just the one
- Reboot your computer
- Reboot the printer
If you have tried the above recommendations, call the IT Support Desk at (616) 234-4357. Please be sure to have ready the Printer ID number, make/model, room/building location, and serial number of the device.