Slow or Delayed Printing

Issue

A job sent to the printer is taking longer than normal to print.

 

Environment

  • Konica Minolta Printer
  • PaperCut

 

Resolution

If a print job has been delayed, before calling the Customer Support Desk please determine:

  • If the file is too large
    • Very large files tend to take longer to process, give it a few extra minutes before calling
  • If printing from a website try downloading the file/document to your desktop first
  • Try printing to a different printer in the area
  • Send a single page test document to that printer to determine if it is all documents or just the one
  • Reboot your computer
  • Reboot the printer

If you have tried the above recommendations, call the IT Support Desk at (616) 234-4357. Please be sure to have ready the Printer ID number, make/model, room/building location, and serial number of the device.

Details

Article ID: 233
Created
Mon 7/17/17 9:33 AM
Modified
Tue 4/12/22 11:35 AM