Unable to Print documents using the ImageNow Printer

Issue

When attempting to use the ImageNow printer from the default Windows Photos application, documents fail to print or get stuck in the print queue.

Environment

  • Perceptive Content (ImageNow)
  • Microsoft Windows 10 / 11
  • Windows Photos App

Resolution

To bypass the compatibility issue between the Photos app and the ImageNow driver, use the following workaround:

  1. Clear the print queue: Ensure any pending or "Error" status documents are deleted from the ImageNow printer queue before proceeding.
  2. Locate your image file in its folder, then right-click the file.
  3. Select Open with from the context menu.
  4. Choose Paint from the list of applications.
  5. Once the image opens in Paint, go to File > Print and select the ImageNow printer as usual.

Cause

This functionality was disrupted by a Windows update that altered how the Universal Windows Platform (UWP) Photos app communicates with specialized print drivers like Perceptive Content. Using a "Win32" application like Paint restores the expected printing behavior.

Note: If you frequently capture documents for ImageNow, you may also use the Snipping Tool to capture the image and print directly from there, as it typically avoids this specific bug.

 

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