Unable to Print documents using the ImageNow Printer

Summary

How to resolve an issue where a customer is unable to print documents to the ImageNow Printer using Microsoft Photos app.

Body

Issue

Printing from the Windows Photos application causes all documents to not print using the ImageNow printer.

 

Environment 

  • Perceptive Content 
  • Microsoft Windows 10 

 

Resolution

  1. Clear out the print queue.
  2. Right-click the image,
  3. Select Open with and choose Paint. 

 

Cause

A Windows update has broken this functionality.

 

Details

Details

Article ID: 2275
Created
Fri 3/4/22 12:07 PM
Modified
Mon 10/7/24 12:16 PM