Program Only Launches from a Link in Another Browser Error Message

Issue

Student was getting an error when trying to launch Respondus on their Mac to take a test.

Environment

• LockDown Browser
  • Respondus
  • ALEKS
  • non-NDUS
• macOS

Information/Cause

You see “This program can only be launched from a link in another browser” – you may have both Respondus LockDown Browser and ALEKS LockDown Browser installed on the same computer, OR you may have downloaded/installed Respondus LockDown Browser from a non-NDUS source.

Resolution

1. Check if the error message contains "OEM"
2. Close the browser
3. Open the Respondus LockDown Browser
   • Make sure to use the launcher/icon without “OEM” in the name