Program Only Launches from a Link in Another Browser Error Message

Issue

Student was getting an error when trying to launch Respondus on their Mac to take a test.

 

Environment

  • LockDown Browser
    • Respondus
    • ALEKS
    • non-NDUS
  • macOS

 

Information/Cause

You see “This program can only be launched from a link in another browser” – you may have both Respondus LockDown Browser and ALEKS LockDown Browser installed on the same computer, OR you may have downloaded/installed Respondus LockDown Browser from a non-NDUS source.

 

Resolution

  1. Check if the error message contains "OEM"
  2. Close the browser
  3. Open the Respondus LockDown Browser
    • Make sure to use the launcher/icon without “OEM” in the name

 

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