G Suite Tile Opens Personal Gmail Account

Issue

Customer is directed to personal Gmail account when clicking on G Suite tile in MyGRCC.

 

Environment

  • MyGRCC
  • Gmail

 

Information

A Google Account can have several different Gmail accounts linked to it for the customer to access and manage.

Resolution

While in the personal Gmail account

  1. Click the profile icon in the upper right corner (either a photo or a letter inside a circle)
  2. Click Add another account under Manager your Google Account
  3. Enter GRCC email address in Google Sign in page
  4. Click Next
  5. Enter MyGRCC Password
  6. Click Next

When clicking on the profile icon, you can switch between Gmail accounts.

 

Details

Article ID: 1750
Created
Wed 1/27/21 9:44 AM
Modified
Wed 5/19/21 3:27 PM