Issue
User does not know what the options are to navigate through the voicemail.
Environment
Cisco IP Phones
Information
You may find detailed instructions in the attached document available for download on the right hand side of this article.
Resolution
The following are the commands to navigate through the voicemail:
During Message Menu (When Listening to a message)
- Press 1 to start a message over
- Press 2 to save a message
- Press 3 to delete a message
- Press 4 to slow down a message
- Press 6 to speed up a message
- Press 7 to back up
- Press 8 to pause a message
- Press 9 to skip forward
After Message Menu (When done listening to Messages)
- Press 1 to replay message
- Press 2 to save message
- Press 3 to delete message
- Press 4 to reply to a message
- Press 5 to forward the message
- Press 6 to save as a new message
- Press 7 to rewind a message
Setup Options (When you're in the Voicemail Menu)
- Press 4 for setup options
Alternate Greetings
- Press 4 for setup options
- Select 1 for Greetings
- Press 3 to edit other greetings
- Press 3 to edit your alternate greeting (Choose 1 to re-record your greeting, Choose 2 to use the system greeting)
- To turn on your alternate greeting, press 2
- To set an end date press 1