Lines/Smudges on Prints, Copies, or Scans

Issue

A Ricoh campus printer is printing lines or smudges on a print, copy, or scan.

Environment

  • Ricoh Campus Printer

Cause Check

  • Ensure that there are no smudges, dust, or marks on the flatbed scanner glass, including the narrow glass strip on the left.
    • The small strip of glass on the left is used to scan documents sent through the automatic document feeder (top feeder).
  • Test to see if the smudges or stripes appear on a standard print sent from a computer.
    • Internal prints do not pass over the scanner glass; if smudges still appear on these prints, the issue is likely with an internal hardware component.

Resolution

If the checks above do not resolve the issue, please contact IT Support at 616-234-4357 or submit a ticket by visiting the Campus Printer Support page and clicking Report a Printer Issue. Please have the device ID number, make/model, room/building location, and serial number ready when you contact us.

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