Canvas Login Troubleshooting

Issue

A student is having trouble logging in to their Canvas account.

Environment

• Canvas
• MyGRCC Portal

Resolution

• Is the student logging in on the Canvas app?
  • Reference Unable to Login to Canvas App (opens in a new window) article
• Is the student logging in through the MyGRCC Portal?
  • Reference MyGRCC Portal Login Troubleshooting (opens in a new window) article
• Is the student getting an "Access Denied" message?
  • Reference Unable to load a Page in Canvas, Access Denied (opens in a new window) article