Updating Multifactor Authentication (MFA) for Student Microsoft 365 Account

Issue

A user does not have access to their multi-factor authentication (MFA) method used for their Microsoft 365 login.

Environment

  • Microsoft 365

Instructions

Note: This process may only be completed by the Support Desk Tech II, Coordinator, or Director.
  1. Open your preferred web browser.
  2. Navigate to the Microsoft 365 Admin Portal (opens in a new window) and log in with student email credentials.
  3. Select Show All.
  4. Select Identity.
  5. Select the student email to continue to Microsoft Entra.
  6. Verify your personal information if prompted. Click through the prompts to proceed.
  7. Select Users.
  8. Select All Users.
  9. Search for the specific student using their name or email.
  10. Select the specific student's profile.
  11. Select Authentication methods.
  12. Delete any of the items listed under Authentication Method by clicking the three dotes to the right and then Delete.
  13. Click  Require re-register multifactor authentication at the top of the page.
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