Troubleshooting macOS Papercut Paused Printing

Information

A MacOS computer is getting the Papercut Paused Printing error message. 

Environment

• MacOS
• GRCC Managed Devices

Process

MacOS versions needs to be 12.4, if running an older version, updates are required.

Scenario 1

1. Connect to network.
2. Launch PCClient.app
3. Send test print job to verify Papercut client hands job off to printer. 

Scenario 2

1. Connect to network.
2. Launch PCClient.app
3. Send test print job
4. An authentication prompt may come up. Have user authenticate with MyGRCC credentials
   • 
5. Select the save to keychain checkbox to prevent from having to type credentials in again in the future
6. Verify print job has been released to printer

Scenario 3

1. Connect to network
2. Open Terminal
3. Enter following command:
   • dsconfigad -show
     • If the return is nothing, then do the next command.
4. Enter following command:
   • sudo dsconfigad -add in.grcc.edu -force -user %TechAdminUsername%​​​​​​
     • Note: Some Regular Tech Usernames can do this.
5. Enter Administrator Password
6. Enter Tech password
7. Enter following command:
   • dsconfigad -show
     • If the return shows information about Active Directory, then your good. 
8. Test printing!