Google 2-Step Verification Login Blocked

Issue

User was locked out of Gmail account with error: "Your sign in settings do not meet your organization's 2-step verification settings, contact admin for more info."

Environment

  • Google Workspace

Process

In Google Admin: 

  1. Click Users
  2. Click the user you wish to gain access
  3. Click Security
  4. Click 2-step verification
  5. Click Get Backup Verification Codes
  6. Copy out the codes
  7. Copy all to a text/Word/editor (you may need one shortly)

At this point the user will either be able to log in or will need a Backup Verification Code. Either way, they will be forced to setup 2-Step Verification before being let into their account.

Alternative Method in Google Admin:

  1. Click Users
  2. Click the user you wish to gain access
  3. Click Groups
  4. Remove the user from the corresponding Google Group for 2-Step Verification ex: Group FGHI
  5. Have the user go through the steps for setting up 2-Step Verification
  6. Once they have setup 2-Step Verification, click Add user to groups and look up their 2FA group to add it back
Print Article