00001976 - Enterprise Systems Administrator

GRCC is seeking a highly motivated individual in the role of Enterprise Server Administrator. The successful candidate will maintain and support the execution environments for GRCC’s enterprise applications including but not limited to PeopleSoft (Campus Solutions, Financials and Supply Chain Management, Human Capital Management, and Interaction Hub), Perceptive Content (imaging/document management). As a subject matter expert, the individual will have responsibility for solving complex problems, analysis of which will require detailed consideration of multiple factors.

Requisition ID:
Position Number: 00001976
Employee Group: Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

  • Configure and maintain PeopleSoft, Perceptive Content, and other enterprise system development, test and production servers

  • Support development, test and production servers including after-hours support and monitoring server usage and up-time

  • Provide guidance in complex problem solving situations and participate in direct interaction with internal staff and vendor personnel as required. Identify process improvement opportunities

  • Build and maintain material describing activity levels and possible next steps required for each server. Act as liaison for internal and external communications directly with departments as required

  • Provide regular status reports and gather requirements from departments and provide input into the infrastructure products that are bought or built

  • Participate in department-wide efforts to design, implement and maintain consistent backup and disaster recovery plans

  • Collaborate with IT Infrastructure on network topologies, server configurations, hardware/software deployments, firewall configurations and other administrative tasks related to the staging and maintenance of development, testing and production servers

  • Document technical requirements, develop and oversee project plans and implement change control procedures. Facilitate design sessions and architectural reviews 

  • Participate in technical advisory roles, as required. Provide mentorship to colleagues in specific areas of expertise and foster a learning and growth environment

  • Monitor, download and apply application upgrades, updates and fixes

  • Manage the change control process for PeopleSoft and other enterprise systems, including the migration of objects and program files from lower to production environments

  • Monitor PeopleSoft application and server status, including application, web, and process scheduler domains

  • Create and document repeatable processes for the building of servers in PeopleSoft, Perceptive Content, and other enterprise applications

  • Troubleshoot problems and provides end-user support for PeopleSoft and Perceptive Content in conjunction with application analysts

  • Provide before hours, after hours, and weekend support for migrations, updates, fixes and issues as needed

  • Monitor for application or performance issues and address reports of same that are forwarded from IT Customer Support, application analysts, or other sources

  • Regular attendance during normal schedule hours is required. Being present is essential for serving customers and performing the essential functions of this position

  • Keep abreast of changing technologies and investigate new software solutions in order to make recommendations for improvement

  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

  • Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

  • Bachelor’s degree in Computer Science or related field is required

Work Experience 

  • Five years’ experience or more working with a complex enterprise system

  • Experience with PeopleTools version 8.54+ or similar software environment is preferred

  • Relational database architecture experience (Oracle 11g or higher preferred) and proficiency in SQL based query, programming, and reporting tools

  • Experience with tools like TOAD, SQR, and BI Publisher is required

  • Higher Educational business process experience is preferred

Skills

  • Need to add "Skills" bullet points here
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Physical Demands

  • Sitting or standing for long periods

  • Long periods at a computer discerning detail from less than a few feet away

  • Repetitive movements

Mental Demands

  • Create and comprehend verbal and written English communication to and from various constituents

  • Maintain a clear focus on customer service

  • Maintain emotional control under stress related to short deadlines and multiple projects

  • Must be exacting in work and pay close attention to detail

Working Conditions

  • Frequent interruptions, hectic pace, quick deadlines, and after hours and weekend work when required

  • Requirements to visit other offices and remote sites and otherwise work outside the office environment

  • Long periods of intense concentration reviewing data and information

  • Work is in close proximity to other people in a shared office space

  • Some travel for training will be required

  • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website

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