This position is responsible for the implementation and ongoing development of www.grcc.edu, and day-to-day site maintenance and operational support of the production, testing, and development web servers. The primary responsibility for this position is the website's Content Management System (CMS), which includes implementation and maintenance of the core CMS system, development and installation of modules for additional functionality, and design of site and content templates.
Additional responsibilities include website policy development, documentation and review of best practices and web standards, and working with users on additional feature development.
Customer Service Expectations
The Web and Digital Strategy Team is dedicated to providing exceptional customer service to faculty, staff and students. It is the responsibility of each team member to demonstrate this in every aspect of work and interaction with College constituents. Each team member will promote and continually improve the services we provide in accordance with the RAIDER values. The delivery of customer service will be a primary factor in the evaluation of work performance.
Accountability Expectations
The Web and Digital Strategy Team members are responsible to the College and to each other for the successful completion of the work of the Division. In addition to the essential duties and responsibilities of each position, every team member is accountable to demonstrate outstanding communication skills, effective collaboration, personal initiative to overcome obstacles and the ability to work efficiently to meet deadlines. In an environment where innovation is valued, each team member will take the responsibility to perform their work and deliver service in a manner consistent with both the letter and the spirit of the RAIDER values.
Requisition ID:
Position Number: 00001589
Employee Group: Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes:
ESSENTIAL FUNCTIONS
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Work with consultants and vendors on contracted implementation, maintenance and new feature development, ensuring deliverables are met on deadline
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Provide timely customer service to the campus community through the TeamDynamix ticketing system
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Responsible for troubleshooting issues with web server, content management system, and templates, and running upgrades or migrations as needed
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Review federal accessibility requirements and industry best practices, and implement any updates to ensure compliance with regulations
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Assist the director with long-term planning for website development and expansion, coordinated with the goals of the institution
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Develop style sheets and templates to ensure consistency of web site presentation
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Develop, maintain, and document web site architecture
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Implement website search engine and perform ongoing Search Engine Optimization (SEO) on content and templates to improve external web search results
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Maintain Content Management System (CMS)
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Research and apply standards in search engine optimization and Google Analytics to ensure development and design supports the most current practices in user experience
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Continuous process improvement and maintenance of file browsers and data libraries
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Collaborate with website users and departments on content and initiate solutions with feature development that supports the goals of the institution
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Work with technology infrastructure specialists to review system configuration and optimize performance
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Initiate website maintenance plan, and publish update and maintenance schedule
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Work with the director on any communication plans that may be necessitated by web updates and maintenance
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Research and implement new standards, technologies and trends in Web site development, design, and delivery
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Work with other departments and programs to ensure institutional website policy requirements are met
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Recommend new software and infrastructure purchases
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Assist on an as-needed basis with content development, updates, and maintenance in conjunction with Content Specialists
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Train new users in the CMS, with an emphasis on accessibility requirements and brand standards
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Create a process to archive website content and maintain archive repository
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Analyze analytics data on website traffic and visitor profiles
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Review feedback from content creators and collaborate on development projects
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Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position
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Perform other duties as assigned by supervisor
JOB SPECIFICATIONS
Educational Credentials
Work Experience
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5 years of work experience in web development and content management
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2 years of work experience with the Drupal open source CMS
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Advanced HTML programming experience
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Advanced CSS development experience
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Familiarity in LAMP stack (Linux administration, Apache configuration, MySQL database, and PHP web development)
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Experience with client side scripting (JavaScript, JQuery)
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Extensive familiarity with Content Management Systems and conventions
Skills
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Excellent written and oral communication skills
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Excellent interpersonal skills
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Ability to conduct research into emerging Web technologies and programming languages
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Ability to present ideas in user-friendly language
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Highly self-motivated and directed
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Keen attention to detail
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Good analytical and problem-solving abilities
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Ability to effectively prioritize and execute tasks in a high-pressure environment
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Strong customer service orientation
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Experience working in a team-oriented, collaborative environment
Physical Demands
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Mental Demands
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Commitment to continuous quality efforts – both organizationally and individually
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Proven problem solving, mediation, and decision-making skills
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Ability to work collaboratively with diverse groups and individuals in a team environment
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Ability to perform functions of the job efficiently and effectively in stressful situations
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Demonstrated ability to work and communicate effectively with a diverse student body, staff and members of the larger community
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Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner
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Excellent public relations and customer service skills
Working Conditions