00001952 - Director of College Success Center

The Associate Director of the College Success Center will lead a combined team of full-time and part-time staff in the development and implementation of initiatives that support the College’s effort to increase student persistence, certificate/degree completion and successful transfer.   The Associate Director provides leadership and supervision in the daily operations of the College Success Center through the coordination, design and implementation of customized interventions. The Associate Director is expected to be knowledgeable about program development, collaborative student support services delivery, high school and community partnerships, and working with low-income, developmental, first-generation students.

Requisition ID:
Position Number: 00001952
Employee Group: Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

  • Oversee the daily operations of the College Success Center

  • Lead the development, design, implementation and evaluation of customized interventions to increase student persistence, graduation and transfer

  • Hire, supervise, train, and evaluate Coaches, Program Coordinator Alliance for Professional Support Staff Members, and student workers

  • Manage all Tittle III and other grant activities and evaluate programs to assure compliance with grant requirements, operational implementation of activities, achievement of objectives, and completion of evaluation and reporting

  • Prepare all Title III reports as requested by the U.S. Department of Education and the College and other funders as necessary

  • Manage department budget operations

  • Manage purchasing and contracts in compliance with GRCC policies and code of ethics

  • Prepare report structures, formats, and timelines for program and internal reporting needs

  • Review forms/records for accuracy and compliance to funders and College regulations

  • Conduct ongoing review of policies and internal processes as well as plan, develop and recommend new policies and amendments to ensure quality of student services and compliance with grant objectives

  • Collect, analyze, and report student performance, retention, milestone achievement, and completion data related to the department

  • Communicate goals, objectives, and student milestones to college and community stakeholders

  • Build partnerships with area high schools including the Lakeshore area and other community-based organizations to deliver services to students

  • Coordinate with the Director of Woodrick Center for Equity and Inclusion, Director of Student Support Services, Director of Developmental Education and Academic Foundation subject coordinators to implement program activities

  • Coordinate with Academic Foundations advisors, enrollment center staff, financial aid specialists and professional tutors in the implementation of FastTrack, Challenge Scholars and other initiatives

  • Collaborate with faculty members, department heads, and associate deans in monitoring student academic progress through the Early Alert System and other communication venues

  • Coordinate the development of new or enhancement of existing student resources and tools that support student success and retention

  • Monitor and track students by using PeopleSoft and data warehouse system to document academic and personal progress of program participants

  • Coordinate the development and dissemination of the marketing materials regarding student opportunities and services to students, staff, faculty, and community partners

  • Maintain the College Success Center website with pertinent information about program opportunities, updates and highlights

  • Compose, edit and assemble various documents, agenda materials, calendar of activities, newsletters, and reports for distribution to relevant offices

  • Prepare reports:

    • Weekly: to track day-to-day operations

    • Quarterly: to meet grant reporting requirements and track progress on goals/objectives 

    • Yearly: to meet grant requirements and ensure continuous assessment and improvement as well as preparation for the following year activities

  • Addresses and mediates student, faculty and staff concerns to ensure proper resolution

  • Serve on the Student Success and Retention Leadership Team and multiple college-wide committees, teams and community projects as appropriate and requested

  • Ensure that correspondence is acted upon, referring appropriate matters to other project staff and following through to ensure action is taken

  • Ensure that general and confidential filing is maintained in a system allowing for ready retrieval of project records

  • This role is a Campus Security Authority (CSA). CSAs will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.

  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

  • Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

  • Bachelor’s degree required. Master’s preferred in Counseling, Social Work, Psychology, Education, or related field

  • National Career Readiness Certificate preferred but not required

Work Experience

  • A minimum of two years in administrative leadership, preferably in a college/university

  • Experience managing a large student service program

  • Knowledge of best practices in academic support programs particularly for developmental, first generation, low-income, ethnic minority and adult student populations

  • Experience in student counseling, advising, and/or teaching preferably in a college/university

  • Experience with data reporting systems and data tracking and preparing reports required

  • Knowledge and experience interpreting a variety of tests and assessment materials preferred

  • Proven experience in working with diverse populations both with individuals and groups

Skills

  • Bilingual skills required (written and oral Spanish)

  • Proficient in use of electronic student information systems (PeopleSoft, Banner, etc.), Microsoft Office, SARS, Degree Works, and/or other Internet applications and web-based programs

  • Proficient in utilizing spreadsheets, word processing, and database management software

  • Excellent presentation skills for individual and group audiences

  • Strong interpersonal skills and demonstrated ability to work as part of a team

  • Understanding of confidentiality as related to FERPA guidelines

  • Understanding of the mission of community colleges

Physical Demands

  • Sitting for extended periods of time

  • Physically able to participate in sessions, presentations, and meetings

Mental Demands

  • Ability to maintain a positive student and customer oriented approach in a demanding work environment

  • Ability to organize work, handle multiple tasks, and meet timelines

  • Ability to work collaboratively

Working Conditions

  • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website

Print Article