00001942 - Director of Academic Enterprise Applications

Reporting to the Chief Information Officer, the Director of Academic Enterprise Applications provides administrative leadership to the Academic Enterprise Applications Department, a department within the Division of Information Technology. This position encompasses planning, organizing, coordinating, and overseeing the operations of the Academic Enterprise Applications team, which is responsible for the maintenance, enhancement, and support of critical applications, including, but not limited to the College's LMS, CRM, and Room Scheduling systems. The core focus of this position is on the management, coordination, and strategic planning of all functions within the Academic Enterprise Applications department, managing the Academic Enterprise Applications budget which includes staff, professional development, software renewals and related contractual services. As part of the IT Leadership Team, the Director must effectively communicate and collaborate with leadership, faculty, and staff across the College to support strong partnerships between IT and the campus community.  The Director represents the Division of Information Technology on College committees and working groups, ensuring that IT is positioned to meet the current and future needs of GRCC.

Requisition ID:
Position Number: 00001942
Employee Group:  Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

  • Lead and manage the activities of the Academic Enterprise Applications team, including team members, contractors, and contingent employees

  • Create and execute policies, procedures, standards, and tools to enhance department activities

  • Assure the efficiency, effectiveness, and viability of academic applications used by the College, ensuring their continuous functionality

  • Responsible for introducing enhancements to optimize operational efficiency and effectiveness

  • Ensure compliance with established policies and applies sound management principles to cultivate an efficient workforce

  • Analyze customer business processes and procedures to identify gaps and areas for process enhancement, ensuring operational efficiency

  • Collaborate with third-party vendors to bring innovative solutions to the College, promoting technological advancement

  • Lead, manage, and oversee projects to ensure their successful execution while coordinating resources and adapting as necessary, in collaboration with the Project Management Office

  • Build strong, lasting customer relationships by providing top-notch customer service, ensuring satisfaction, and fostering trust

  • Create and deliver technical presentations and resources that simplify complex solutions for a diverse audience, enhancing overall comprehension for both technical and non-technical individuals

  • Fulfill additional responsibilities as directed or assigned

  • Develop and maintain departmental IT procedures and contribute to IT Division and GRCC policies

  • Contribute to and provide leadership in the creation and review of the Division of Information Technology service catalog, goals, priorities, and strategic plan

  • Participate in the development and maintenance of the disaster recovery plan for the College’s computing and telecommunications infrastructure

  • Prepare responses to mandated audits

  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

  • Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent

  • Master’s degree preferred

Work Experience

  • Minimum 5 years of increasingly responsible experience in the management and administration of an information technology department

  • Have a proven track record of using customer service principles and practices to establish and uphold a consistently high level of customer satisfaction

  • Experience applying principles and practices of project management to achieve project objectives within established budgets and schedules

Skills

  • Customer Service Excellence

  • Team leadership and management

  • Analytical and problem-solving skills

  • Strong communication, both oral and written

  • Policy and procedure development

  • Process analysis and improvement

  • Prioritization and multitasking abilities

  • Project Management

  • Adaptability

  • Proficiency in recognizing sensitive issues and understanding the impact of decisions and recommendations

Physical Demands

  • Extended periods of sitting or standing at a desk or computer workstation

  • Prolonged screen time, which may require eye and vision strain management

Mental Demands

  • An understanding of and appreciation for the community college philosophy and student population

  • Strong interpersonal skills and demonstrated ability to work as part of a team

  • Willingness and availability to work a flexible schedule

  • Understanding of confidentiality as related to professional Code of Ethics and FERPA guidelines

  • Ability to work effectively and efficiently under stressful conditions, on enterprise systems, which have a major impact on college operations

  • Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions and schedule changes

  • Must use good judgment in handling sensitive or difficult situations in a pleasant and professional manner

Working Conditions

  • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website

  • Travel to conferences and training may be required.  Travel between GRCC campuses may also be required

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