Support classroom multimedia, HyFlex, and audio-visual technologies maintenance and installation, media events, event technical operations (microphone/sound systems, projection systems, etc) and assist with large Production/Engineering projects.
Requisition ID:
Position Number: 00001511
Employee Group: Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes:
ESSENTIAL FUNCTIONS
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Coordinates, schedules and distributes portable audio-visual equipment for classroom use
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Assist with managing/repairing equipment checkout items in the Media Technologies Office
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Performs minor repairs and upgrades including installation of software and multimedia system installation
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Maintain a database of Audio Visual usage, repairs and distribution
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Perform scheduled system maintenance
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Assist with system repairs and installation of new systems
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Respond to classroom helpdesk service tickets and emergency support requests
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Provide technical support for media events as assigned by the Engineering Manager of Media Technologies
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Assist with the training of staff/faculty in the usage of installed systems and the operation of software applications as required
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Attends meetings and training courses as needed to remain current with changing technologies
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Assist with large scale television productions and events as needed
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Maintain equipment stock inventory
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Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position
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Performs other related duties as assigned
JOB SPECIFICATIONS
Educational Credentials
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Associate Degree or equivalent experience in Electronics Technology, Media Systems, Installation and Maintenance is preferred
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National Career Readiness Certificate (NCRC) preferred
Work Experience
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Must have a minimum of two years of successful work experience in an audiovisual technical support role with strong emphasis on electronics, system integration and troubleshooting.
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Audio mixing for live events
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Video presentation setup for live events
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Installation, service and repair of audiovisual systems and equipment
Skills
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Analytical and problem-solving skills
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Ability to work independently
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Good organizational skills
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The ability to read and troubleshoot electronic circuits using schematic diagrams
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Ability to use modern office suite software such as spreadsheets, word processing, calendars, email, and unified communications software (Zoom, etc)
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Some data networking knowledge, such as TCP/IP networking and associated cabling
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Friendly and helpful customer service skills
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Some knowledge of AV control system configuration/programming such as Extron or Crestron
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Familiarity with live sound mixing and digital mixing boards
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Knowledge of low voltage cabling best practices as defined by the NEC, AVIXA, BICSI, or other standards
Physical Demands
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Repetitive movements
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Ability to transport equipment to non-traditional areas
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Ability to lift a minimum of 50 lbs.
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Use of ladders, scaffolds and lifts
Mental Demands
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Create and comprehend verbal and written English communication to and from various constituents
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Maintain a clear focus on customer service
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Maintain emotional control under stress related to short deadlines and multiple projects
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Must be exacting in work and pay close attention to detail
Working Conditions
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GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website
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Frequent interruptions, hectic pace, quick deadlines, and after hours and weekend work when required
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Working in classrooms, auditoriums, pulling cables in attics, etc.
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Requirements to visit other offices and remote sites and otherwise work outside the office environment
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Work is in close proximity to other people in a shared office space
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Some travel for training will be required