The Student Life Service and Technology Coordinator is a member of the Student Life and Conduct team. The office serves the college and students in several ways, including front desk services/sales (RaiderCards, bus passes, movie tickets, etc.), supporting all major student events and student clubs/organizations on campus, oversight of the food pantry and dining services, and facilitation of the Student Code of Conduct and Behavioral Intervention systems. The Student Life Service and Technology Coordinator manages the RaiderCard ID card system for our campus, which is used for parking, point of sale functions (including vending and campus printing), and room/building access. The coordinator will support all related hardware/equipment needs across campus, including regional locations. Additionally, the coordinator manages the front desk operation and delivery of student services and supports the financial reconciliation and inventory management for the office.
Requisition ID:
Position Number: 00001742
Position Number:
Employee Group: Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes:
ESSENTIAL FUNCTIONS
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Manage student life services including, but not limited to, issuance and support of RaiderCards (the GRCC ID Card) for students, employees, service providers and other constituents, off-campus parking programs, ticket sales, printing student class schedules, and housing listings
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Responsible for the hiring, training, scheduling, supervision, and evaluation of student employees
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Daily administration of the RaiderCard system, including Atrium and Card Exchange, our campus wide identification and access management system
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Manage RaiderCard production and system administration, verifying the system and hardware (readers, cash registers, parking entrances and exits and ID printing stations) are functioning appropriately to serve the entire campus in conjunction with IT
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Develop and monitor policy, procedures, and training for multiple RaiderCard system service locations across campus
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Collaborate with appropriate staff to coordinate system communications, equipment repair, installations, modification and specifications to assure compliance to college technology policies and collaboration on technology related issues
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Collaborate with Financial Services to ensure appropriate financial recording of deposits, charges, and other monetary activity from the Transactional system
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Collaborate with Information Technology staff to continuously improve and streamline existing processes to increase efficiency of the Transaction system
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Provide support troubleshooting issues with the system and hardware by connecting with Atrium support and Information Technology or other vendors as needed
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Monitor the level of customer service being provided by student employees, as well as complaints received, and provide input, innovative ideas, and training for continuous quality improvement
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Assist with Student Life front desk services including duties related to opening and closing the office
- This role is a Campus Security Authority (CSA). CSAs will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act
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Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position
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Performs other related duties as assigned
JOB SPECIFICATIONS
Educational Credentials
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Bachelor’s Degree required, in relevant areas of specialization preferred (i.e., Information Systems, Computer Science or related field)
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National Career Readiness Certificate (NCRC) preferred
Work Experience
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3 years of system management and knowledge of hardware, software, and networks used in the production of electronic card transaction systems preferred
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1 year experience providing direct customer service and/or student supervision required
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2 years working in a higher education setting is preferred
Skills
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Organizational and problem solving skills
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Excellent written, verbal and interpersonal communication skills
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Demonstrated ability to work with diverse populations
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Ability to provide high level customer service
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Functionality in operating software applications including PeopleSoft, Microsoft Office, Google Suite, and other job specific software
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Ability to adapt to new technologies
Physical Demands
Mental Demands
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Possess the personality and enthusiasm to work with students, college staff and the general public
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Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner
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Ability to work effectively with diverse groups and individuals
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Project a professional image including punctuality and good attendance record
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Ability to handle confidential material judiciously
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Ability to examine and analyze data or other information to inform decision
Working Conditions
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GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website
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Primarily office/desk work
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Position requires frequent visits to various areas on campus to install/service hardware
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Some travel to the regional campus locations may be required
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Some nights and weekends required