00001318 - Coordinator of Facility Operations and Events

The Coordinator for Facility and Event Operations is responsible for the day-to-day operations of the Applied Technology Center (ATC), an academic and event building on the main campus of GRCC. This position is responsible for supporting all events that take place in the ATC. This position is responsible for the review process and the approval process for scheduling events in multiple buildings on campus in the 25Live scheduling software that campus uses. 

Requisition ID:
Position Number: 00001318
Employee Group:  Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

  • Assist in creating a safe, secure, functional, and inclusive environment within the Applied Technology Center(ATC) for students, faculty, staff, and members of the community

  • Oversee the day-to-day operations of the ATC

  • Create, distribute, and update the ATC activity reports from 25Live, the scheduling software the department uses

  • Serve as a back-up to the opening or closing Coordinators in the Fieldhouse

  • Serve as back-up scheduler for the Ford Fieldhouse

  • Prepare the various areas of the ATC for their scheduled use based on the daily schedule

  • Serve as the primary contact for inquiries made by college staff and the public for meeting/event space availability on campus

  • Review and approve 25Live schedule requests for multiple buildings on campus

  • Assist other main 25Live schedulers with their scheduling needs - function as secondary scheduler

  • Provide guidance and recommendations for event planners to resolve scheduling conflicts through creative space utilization

  • Communicate and coordinate with internal campus service departments regarding scheduled events to address event needs for food service, parking, security, HVAC, media, tech support, etc.

  • Provide on-site customer support for internal and external event planners in the ATC

  • Create facility rental agreements for external organizations and obtain the necessary support documentation (certificates of liability insurance, not-for-profit status, etc.)

  • Process billing for external events

  • Conduct 25Live professional development training for the end users (offered through human resources)

  • Provide individual training/support for users as needed

  • Serve as the liaison to Ferris State University GR and assist with scheduling requests

  • Assist in the hiring, training, scheduling, supervising, evaluating, of the ATC contingency staff and student staff members

  • Work collaboratively with other college departments to ensure effective facility management 

  • Act as a supporting member of the Crisis Management Team in the event of an emergency

  • This role is a Campus Security Authority (CSA). CSAs will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.

  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

  • Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

  • Bachelor’s Degree required, emphasis in facility management, event management, or related field

  • Master’s Degree preferred

  • Must have or be willing to earn an American Red Cross CPR & AED certification and maintain

Work Experience

  • Minimum of 2 years of facility or event operations experience in a multi use facility environment

  • Scheduling experience is preferred 

  • Supervisory experience is preferred

Skills

  • Exceptional organizational skills, ability to prioritize, and complete tasks independently and in a timely manner 

  • Must be able to multitask, work under pressure, and maintain composure

  • Must be proficient in verbal, written, and interpersonal communication to work effectively with diverse populations

  • Ability to learn and execute various tasks using internal and external software

  • Ability to to perform daily routine and unexpected duties with minimal supervision

Physical Demands

  • Must be able to physically lift 25 lbs.

  • Ability to work in an active environment

Mental Demands

  • Possess mature judgment and be flexible in regards to interruptions

  • Must use good judgment in handling sensitive, confidential, or difficult situations

  • Project a professional image including punctuality and good attendance

  • Must be able to demonstrate initiative, problem-solving abilities, and resourcefulness

  • Ability to work independently and as part of a team

Working Conditions

  • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website

  • Ability to work in a high traffic area

  • Must be able to work long hours including alternate shifts and/or weekends to cover facility events or facility open hours

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