SUMMARY
This position serves as the Customized Training Support Professional (Enrollment and Billing) to the Training Solutions Department under the School of Workforce Development by providing support to various processes within the department.
Date: December 16, 2022
Position Title: Office Support, Training Solutions - Part Time
Department: Training Solutions
Job ID: 1459
Work Hours/Schedule: 16 hours/52 weeks
Compensation: APSS, Level C - $16.58/hour
Reports to: Customized Training Manager, Training Solutions
Posting Close Date: December 23, 2023
Essential Job Functions
- Provide data entry for customized training students in College electronic systems (i.e. PeopleSoft, Continuity).
- Maintain trainee records, student/organizational IDs, prepare training certificates.
- Create invoices, track and post revenue to the College systems for customized and Continuing Education.
- Maintain orderly files and accurate information for timely internal and external reporting.
- Assist with mailings and typing of memos and forms.
- Respond appropriately to and direct telephone or e-mail inquiries for internal and external customers.
- Produce monthly reporting for customized training, including quotes, contracts, class expenses and revenue and MNJTP company progress reports.
- Assist with the preparation of correspondences, documents, presentations and forms.
- Organize and maintain effective filing system.
- Responsible for depositing cash and checks, following College guidelines, weekly.
- Process all credit card payments for customized training.
- Other duties as assigned.
- Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
Marginal Job Functions
- Assist in answering phones and guiding visitors.
- Coordinate work with other offices and departments and serve as back-up for M-TEC receptionist as determined byCustomized Training Manager.
- Help arrange and prepare materials for meetings.
JOB SPECIFICATIONS
Education/License
- Associates Degree or comparable combination of relevant education and experience required.
Work Experience
- A minimum of 1 year of experience in a business or educational setting.
- Basic bookkeeping and billing knowledge preferred.
- Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.
Competencies
- The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:
Foundational Competencies
- Responsibility
- Teamwork
- Adaptability
- Listening
- Achievement
- Information Skills
- Speaking
- Decisive
Occupational Competencies
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Interacting With Computers
- Establishing and Maintaining Interpersonal Relationships
- Organizing, Planning, and Prioritizing Work
- Documenting/Recording Information
- Processing Information
- Identifying Objects, Actions, and Events
- Updating and Using Relevant Knowledge
- Performing Administrative Activities
- Making Decisions and Solving Problems
- Communicating with Persons Outside Organization
- Evaluating Information to Determine Compliance with Standards
- Monitor Processes, Materials, or Surroundings
- Resolving Conflicts and Negotiating with Others
Equipment Use/Knowledge/Skills/Abilities
- Ability and willingness to learn new technologies and applications.
- Knowledge of Microsoft Office software required.
- Willingness to learn PeopleSoft (CWIS), Continuity, and other electronic systems.
- Past history of dependability, excellent attendance, and punctuality.
- Demonstrated ability in customer service skills including effective communication and pleasant, helpful manner both in person and on telephone required.
- Demonstrated ability to work in a cross-functional team.
- Excellent organizational skills. Ability to organize, prioritize, and complete tasks in a timely manner.
Mental Demands
- Ability to work with details and figures to produce accurate information.
- Demonstrated initiative, problem-solving, trouble shooting and follow-up abilities.
- Ability to perform daily routine and unexpected duties with minimum supervision.
- Must possess skills to work effectively with people of diverse ages, ethnic, sexual and socio-economic backgrounds.
Physical Demands
- Ability to lift and move up to 25 pounds
- Ability to sit for extended periods of time
Working Conditions
- Grand Rapids Community College will comply with any mandated health and safety requirements. Employees will be directed to our GRCC Policy(s) for compliance information.
Grand Rapids Community College provides an excellent benefits experience for our GRCC family. Our benefit package is designed to enhance employees' health and well-being. Part-time employees have different benefits outlined in the specific collective bargaining agreements and handbooks. Below is an overview of these benefits, additional details are available on the Human Resources/Benefits website:
- Six health insurance plan options (includes a high deductible plan with a health savings account option).
- A unique dental & vision reimbursement program (includes coverage for adult orthodontia & lasik eye surgery).
- Employer sponsored retirement plans as well as voluntary retirement savings plans (403b or 457 plans)
- Tuition benefits at GRCC for you, your spouse and your dependents.
- Tuition reimbursement at other higher education institutions for you.
- Generous time off that includes sick, vacation and personal leave banks.
- Paid holidays and holiday shutdown period in late December!