00001928 - Support Professional, Student Financial Services (Collections Specialist)

The GRCC Student Financial Services Office is responsible for all College cash and the billing and collection of over $55 million in tuition and fees annually. The Student Financials Collection Specialist is the primary contact for
students with outstanding account receivable balances. This position supports the collection of past due receivables through billing and outreach. This individual will complete the necessary requirements to assure that students are successful in navigating the options for financing their college education at GRCC.

Requisition ID: 
Position Number: 00001928
Employee Group: APSS
Schedule: 40 hours/52 weeks
Compensation: Level A
Benefits: Full-time
Reports to: Student Financials Functional Analyst
Posting Opens: 
Posting Closes: 

ESSENTIAL FUNCTIONS

  • Primary function is the collection of past due accounts receivables through billing, phone calls, emails and text messages.
  • Work closely with collection agencies. Process monthly invoices from collection agencies, including posting payments and completing a journal entry in FSPROD to record the payment
  • Run query daily to update service indicators from student payments made to GRCC and report any payments made to GRCC on accounts turned over to collections agencies on a weekly basis
  • Plan and Coordinate past due accounts receivables billing cycle
  • Collect, process and add service indicators for in-house payment agreements. Send payment reminder communications to students with in-house agreements
  • Create and maintain monthly reporting for Director on receivables collected
  • Foster a friendly, supportive, and welcoming environment for customers
  • Stay up to date on best practice and regulations as they relate to collections
  • Receive student payments, post to the appropriate student accounts and prepare receipts
  • Assist with in person and on the phone with all areas of student finance, providing exceptional customer service
  • Responsible for maintenance and reconciliation of daily individual cash drawer. Run daily cash report, balance tender to report, reconcile discrepancies, and deliver to Head Cashier
  • Assist students and parents in the use of technology to obtain information, make payments, select refund preferences, including but not limited to utilization of the Online Student Center, blackboard (raider card), Bank Mobile, and Nelnet
  • Assist with account balance clean up when payments are pulled to wrong semesters
  • Assist students and parents with interpreting their GRCC student account and planning for payment of their educational expenses
  • Assist with scanning, confirming, and linking documents for students into ImageNow to the appropriate student account
  • Assist in patch testing for updates to the Campus Wide Information System
  • Provide basic information regarding GRCC student services (i.e., application, enrollment, counseling services, financial aid, etc.)
  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
  • Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

  • Associate's degree required or comparable combination of relevant education and experience

Work Experience

  • Minimum of two (2) years of experience in either collections, billing, account receivables or comparable work required
  • Minimum two (2) years or more customer service experience required, preferably in higher education setting

Skills

  • Exceptional math skills, accuracy with figures and clerical tasks
  • Must maintain a high level of ethics in dealing with large amounts of money
  • Must use good and independent judgment in handling sensitive or difficult situations
  • Must maintain highest level of confidentiality
  • Ability to prioritize and complete tasks independently and in a timely manner; must be able to multitask and have a strong attention to detail
  • Proficient in a Windows environment with successful experience using Excel and MS Word
  • Willingness to learn Campus Wide Information System (CWIS) and ImageNow
  • Ability to adapt to changing technologies and responsibilities
  • Ability to communicate effectively with a diverse student, staff and business partner population and provide exceptional customer service
  • Must enjoy working with the public and possess good oral and written communications skills: ability to manage high volume of service requests via phone, email, and in person promptly, courteously and professionally
  • Must be punctual and have a good attendance record
  • Proven ability to provide excellent customer service to students and staff in a demanding work environment
  • High energy level with enthusiasm and interest in helping and supporting students, staff, and the general public
  • Demonstrates a commitment to continuous improvement, individually and for the College
  • Problem-solving qualities in order to service customers efficiently and pleasantly
  • Maintain records, files, and office activities in strict confidence in accordance with FERPA and other legal requirements
  • Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Physical Demands

  • Ability to lift and move up to 25 pounds
  • Ability to sit or stand for extended periods of time

Mental Demands

  • Must be a quick learner
  • Ability to work under pressure
  • Aptitude for numbers and detail work
  • Ability to function effectively as a member of a team in a multi-person and high volume customer service department with many interruptions
  • Ability to work in a noisy environment

Working Conditions

  • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
  • Ability to work evenings, weekends and additional hours as requested
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