00001738 - Support Professional, Disability Support Services

The Disability Support Services (DSS) Testing Proctor is responsible for the coordination and operations of the Disability Testing Center. The Disability Testing Center provides testing accommodations for qualified GRCC students. The The Disability Testing Center is part of the overall operations of the DSS department. This person sits at the Testing Center and is the primary professional responsible for various aspects of processing and proctoring tests. The day to day responsibilities of this position include checking in students, answering phones,  scheduling appointments, supporting student employees, managing the coordination of a variety of tests, ensuring confidentiality, accessibility and test security, placing orders for alternative textbooks, demonstrating assistive technology to students, and generally ensuring that testing accommodations approved by DSS are implemented as required under the Americans with Disabilities Act. This position must interact effectively in a fast paced, high traffic environment that works with students, faculty and staff.

Requisition ID:
Employee Group: APSS
Schedule: 40 hours/52 weeks
Compensation: Level B
Benefits: Full-time
Reports to: Program Director, Disability Support Services
Posting Opens: 
Posting Closes: 

ESSENTIAL FUNCTIONS

  • Provide a friendly, supportive and welcoming student experience and environment while demonstrating highest level of confidentiality and appropriate discretion
  • Schedule, administer and monitor testing accommodations including: test reading, scribing, print enlargement, as well as set up various technologies used during test taking
  • Maintain appropriate confidentiality with student accounts and information
  • Understand the nature of the ADA and the importance of timely accommodations
  • Adhere to GRCC’s testing standards while meeting ADA accommodation requirements and verify student eligibility for services
  • Manage and resolve routine problems and conflicts for test takers, staff and DSS employees
  • Hiring and training student employees to support testing operations
  • Serve within the DSS Office, by providing information about the testing accommodations process, reporting testing anomalies, and working with counselors/advisors to teach policies and procedures to students
  • Assist other offices on campus with guidelines to ensure uniformity of accommodated testing
  • Provide trouble-shooting assistance, when required, including fixing technical problems and/or contacting the appropriate technical hotline or GRCC IT Support
  • Manipulate Word, PDF, print and audio tests in order to convert documents to the most accessible format
  • Create and maintain effective communication among students, faculty and staff regarding testing procedures and the accommodation process
  • Be available for disability testing issues during assigned work schedule
  • Answer telephone, check voicemail and email daily, taking action as needed
  • Manage resolution of routine student service issues using sound judgment and coordinate resolution of  significant student service issues with the appropriate supervisor and staff
  • Align work with Academic Testing Center and work in collaboration with Academic Testing Center staff
  • Seek ongoing professional development of test center security and management
  • Assure access to alternative textbooks by obtaining quotes, ordering from publisher or textbook supplier
  • Alternative textbook creation using scanning and OCR process when no other option is available
  • Print transcripts, schedules, and other student record information as requested
  • Provide limited support to students by troubleshooting technology and alternative format issues, contacting IT when necessary
  • Assist IT in the review of purchase requests and adaption of new adaptive/assistive technologies to be used in the DSS Testing Center
  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
  • Performs other related duties as assigned

JOB SPECIFICATIONS

Education Credentials

  • Associate’s degree or comparable combination of relevant education and experience.

Work Experience

  • A minimum of three (3) years of testing or other customer service experience required, preferably in a higher education setting
  • Some experience related to disability, accessibility and access related technology preferred
  • Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Skills

  • Basic knowledge of ADA and related laws and requirements
  • Demonstrated ability to work effectively with a diverse population which includes individuals with disabilities
  • Proficient computer skills in Microsoft Office (MS Word, Excel, Access, PowerPoint) Gmail Suite required. Recommended PeopleSoft, Image Now and other database systems.
  • Demonstrated ability to learn and master new software and software systems
  • Ability to efficiently conduct a test administration from beginning to end
  • General knowledge of the principles of testing including test security, confidentiality and appropriate discretion
  • Proven ability to do detailed work independently with highest level of accuracy
  • Ability to handle multiple tasks; self starter
  • Demonstrated initiative and problem-solving abilities and be able to exert initiative, critical thinking and resourcefulness
  • Ability to gain strong working knowledge of GRCC catalog, policies, and procedures
  • Excellent interpersonal, problem solving, analytical and complaint resolution skills
  • Excellent organizational skills and the ability to prioritize and complete tasks in a timely manner
  • Excellent verbal and written communication skills
  • Project a professional image including punctuality and good attendance record
  • Strong interpersonal skills and demonstrated ability to work as part of a team

Physical Demands

  • Must be able to lift and move five (5) pounds
  • Must be able to work at a computer station
  • Must be able to be mobile in the testing center and in other testing locations across campus
  • Must be able to visually observe testers behaviors and actions via video and screen sharing to ensure test integrity

Mental Demands

  • Be creative and innovative including problem-solving abilities
  • Work under pressure while possessing mature judgment and flexibility in regards to interruptions
  • Patience and understanding in regards to working with a diverse population of students
  • Use good judgment in handling sensitive or difficult situations in a pleasant and professional manner
  • Use high moral and ethical standards to ensure testing integrity is maintained
  • Ability to prioritize and organize

Working Conditions

  • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
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