The Support Professional, Library Specialist – Evening Circulation Associate is responsible for all Circulation Services during the evening and weekend hours.
Requisition ID:
Position Number: 00001483
Employee Group: APSS
Schedule: 40 hours/52 weeks (Evening and weekend schedule with some days)
Compensation: Level C
Benefits: Full-time
Reports to: Associate Dean of Student Learning Resources
Posting Opens:
Posting Closes:
ESSENTIAL FUNCTIONS
- Manage, supervise and provide leadership, planning, and guidance for daily operations of Circulation Services including the Circulation Desk, Reserves Collection, Fines and Fees, and Stack Maintenance
- Circulate library materials to patrons, e.g., check-out, check-in, claims returned, and ILL materials
- Hire, train, supervise, schedule, and evaluate student employees
- Interpret, revise and enforce all Circulation Services policies and procedures
- Manage and resolve customer service needs and complaints. Refer patrons, in person or via phone, to appropriate departments within the Library and the College
- Coordinate and supervise the opening and closing of the Library when scheduled
- Reconcile and balance daily deposits in cash, checks, credit cards, and Raider Card transactions
- Manage and Coordinate the Laptop and Technology Checkout Program
- In absence of the Library Specialist-Circulation, process deposits for Cashier’s Office and Accounting
- Reconcile petty cash
- Determine lost fees for overdue materials, fines, and replacement costs for lost items
- Remove academic holds when needed
- Verify student enrollment when needed
- Assist in the management of Student Assistant funding and budget
- Participate in projects that involve the Integrated Library System (ILS)
- Master all aspects of the ILS Circulation module
- Notify GRCC faculty and staff when requested items are processed and ready for use
- Assist patrons with equipment and communicate operational issues
- Oversee stack maintenance of the library collection
- Responsible for the inventory of the circulating collection. Check shelves for lost, missing, and overdue books and change statuses accordingly
- Monitor library supplies and communicate with the Library Administrative Assistant when supplies are low
- Design and prepare fliers, bookmarks, service signage, and brochures
- Update Library Student Assistant Manual and other circulation process documents
- Assist Library Specialist-Circulation in the communications with Student Employment Services (SES) and follow appropriate steps for job posting, interviewing, hiring, scheduling, referrals, and evaluating student assistants
- Act as liaison between SES and student assistants interpreting administrative/college policies and procedures, the Student Employee Handbook and payroll to the students
- Cultivate an awareness of and proficiency with new technologies
- Receive book and audiovisual donations and process according to the Gift Materials Policy
- Register new patrons and update existing records
- Contribute to the information content of the Library’s website
- Assist Library Specialist-Circulation in creating and updating brief bibliographic records for reserve materials according to established parameters using MARC format
- Assist patrons and staff in locating materials in reference, circulating collection, and reserves areas of the Library
- Participate in the Library strategic plan, policy development, customer service assessment, and department organization discussions
- Stay up-to-date with new technologies and academic library trends, continually assess and improve the circulation process
- In absence of Serials Specialist input all scheduled appointments from LibCal for library instruction classes through 25Live
- Run queries, compile reports and analyze data to prepare statistics for Director of the Library and Learning Commons, U.S. Department of Education Survey of Academic Libraries, ALA Association of College & Research Libraries, and Michigan Academic Library Council statistics and reports
- Prepare reports using Integrated Library System and spreadsheets on circulation services and building use, shelving, lost/paid, missing, claims returned, inventory, internal hold requests, clear hold shelf items
- With the Access Services Team, run library student employee orientation and training sessions
- Support the GRCC and LLC student-centered mission, vision, values, and ends and ensure that common academic library standards and practices are followed
- Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
- Performs other related duties as assigned
JOB SPECIFICATIONS
Educational Credentials
- Associate’s degree or comparable combination of relevant education and experience required.
Work Experience
- Experience with an Integrated Library System.
- Excellent supervisory experience preferred.
- Familiarity with all phases of library operation preferred.
Skills
- Responsibility – Able to cultivate a strong sense of ethics and integrity.
- Teamwork - Able to work independently and collaboratively within a diverse setting, organizing own work while coordinating and supervising the work activities of others.
- Adaptability - Ability to function effectively in a multi-person and high-volume customer service department with many interruptions.
- Listening – Ability to be fully present during conversations, minimize distractions, and focus on the speaker's words and emotions.
- Communication - Excellent communication skills. Must demonstrate a high level of customer service.
- Writing - Verbal, written, and interpersonal skills for effective communication with people of diverse ages, ethnic backgrounds, sexual, and socio-economic characteristics
Physical Demands
- Capable of repetitious lifting of objects less than twenty pounds
Mental Demands
- Enthusiasm, initiative, problem-solving abilities, and resourcefulness
- Enthusiastic about staying current with technological advances in the library/education fields
- Demonstrated commitment to lifelong learning
- Commitment to student success
- Ability to organize, prioritize, and complete tasks in a timely manner
- Technical proficiency in Microsoft Windows, including the Office software suite
Working Conditions
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website
- Must be enthusiastic about working evenings and weekends
- Demonstrated flexibility in work schedule