The Support Professional, Nursing provides support for Nursing Programs Director, Nursing Department Faculty, and current & prospective nursing students.
Requisition ID: 101
Employee Group: APSS
Schedule: 18 hours/40 weeks
Compensation: Level C
Benefits: Part-time
Reports to: Director of Nursing Programs
Posting Opens:
Posting Closes:
ESSENTIAL FUNCTIONS
- Receive student visitors, answer phones, and screen calls. Address students’ questions and/or concerns related to the nursing program or guide them to the appropriate resources, person(s), or department, as needed.
- Enter and file student data and follow up correspondence
- Maintain accurate records, files, and office activities with strict standards of confidentiality
- Route incoming mail and assist with printing orders for the Nursing Department
- Compose & conduct accurate written correspondence (letters and e-mail), forms, reports, tables, graphs, memos, as needed
- Assist with maintaining accurate content on the department website
- Assist with development of various departmental public or internal documents including brochures, student handbook, departmental policies or practices, etc.
- Assist the Nursing Department in planning and coordinating department and student related events
- Schedule meetings and prepare meeting materials as requested. Record, distribute and maintain accurate meeting minutes with all related documents
- Maintain documents for accreditation and licensing reports
- Conduct student and graduate surveys as needed for accreditation and compile survey data for review
- Provide support for administrative and instructional staff as appropriate
- Actively engage in activities that promote professional development goals and needs.
- Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position
- Performs other related duties as assigned
JOB SPECIFICATIONS
Education Credentials
- Associate’s Degree required or comparable combination of relevant education and experience.
Work Experience
- 1 year of experience in a customer service position required
- Knowledge of Nursing Licensure in Michigan preferred
- Familiarity with Nursing Accreditation or similar preferred
Skills
- Excellent proofreading skills and have aptitude for detailed work, including: record keeping, filing, and preparation of accreditation reports and documents.
- Strong command of the Microsoft Office Suite, plus a willingness to learn additional proprietary software
- Excellent verbal and written communication skills
- Must be proficient in verbal, written, and interpersonal communication skills to work effectively and professionally with diverse populations.
- Project a professional image including punctuality, positive attitude, and a consistent attendance record.
- Ability to demonstrate excellent customer service skills, with a diverse population, including under stressful conditions. This includes effective communication and pleasant, helpful manner in person, on telephone, or via written communication.
Physical Demands
- Ability to lift and move up to 25 pounds.
- Ability to sit/rise repeatedly
Mental Demands
- Ability to perform daily routine and unexpected duties with minimal supervision
- Ability to organize, manage and prioritize multiple tasks, and meet timelines in a multi-project environment with minimal supervision
- Must use good judgment in handling sensitive or difficult situations, while maintaining confidentiality
Working Conditions
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
- Ability to work in busy office environment with frequent interruptions