Move a ticket to another application

Information

Sometimes work is shared between departments utilizing different ticketing applications within TeamDyanmix. The process below will walk through how to move tickets between the applications. The following departments currently have ticketing applications that can have tickets assigned to them:

• Technical Operations (Tech Ops - Ticketing Application)
• Information Technology
• Insitutional Research
• Student Life (Raider Card only)
• Student Records
• Web and Digital Strategy

Environment

• TeamDynamix

Process

1. Open Ticket that needs moving
2. Click Actions
3. Click Move to Application
4. Select Appropriate Department
5. Double Check Form
   • Defaults are Applied
6. Click Move
7. Click OK