Move a ticket to another application

Information

Sometimes work is shared between departments utilizing different ticketing applications within TeamDyanmix. The process below will walk through how to move tickets between the applications. The following departments currently have ticketing applications that can have tickets assigned to them:

  • Automotive
    • Automotive repair requests for the Automotive class to work on
  • Identity Verification Task Force
    • Reports of Fraudulent Student Accounts (not IT Security issues)
  • Information Technology
    • Issues related to GRCC accounts, equipment, and systems not covered by other departments listed
  • Institutional Research
    • Data Warehouse Access requests, requests for college data, campus wide surveys
  • Navigate
    • Issues and access requests for the Navigate system
  • Technical Operations (Tech Ops - Ticketing Application)
    • Capital academic equipment from research, through procurement, maintenance, and disposition
  • TLDE
    • How-tos regarding academic technology (Blackboard, Canvas, Panotpo, etc.)
  • Student Life (Raider Card only)
    • RaiderCard issues, refunds, etc.
  • Student Records
    • Report of duplicate IDs, transcript issues, personal information updates, etc.
  • Web and Digital Strategy
    • Updates to the grcc.edu website, web editing access requests

 

Environment

  • TeamDynamix

 

Process

  1. Open Ticket that needs moving
  2. Click Actions
  3. Click Update
  4. Click Templates in the comment section
  5. Add a Response Related to Application the Ticket will be moved to.
  6. Click Move to Application
  7. Select Appropriate Department
  8. Double Check Form
    • Defaults are Applied
  9. Click Move
  10. Click OK

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