Webcam not seen on Respondus Lockdown Browser

Issue

The webcam is not recognized or visible when using the Respondus LockDown Browser application.

Environment

  • Windows 10
  • Lenovo T460s and Lenovo T560s
  • Respondus LockDown Browser

Information

Users may encounter an error where the webcam fails to initialize on loaner laptops while using LockDown Browser. This often appears as a blank preview or a "Camera not found" message.

Error message in LockDown Browser showing a camera icon with a slash through it and text stating the webcam could not be detected.

Note: You may need Administrative privileges to perform the steps in the resolution section.

Resolution

  1. Open Device Manager (Type "Device Manager" in the Windows search bar).
  2. Locate Cameras. It may also be listed under Imaging Devices.
  3. Click the arrow to expand the section.
  4. Right-click on the integrated camera device.
  5. Select Uninstall device. (Do not check the box to delete driver software if prompted).
  6. Right-click on your computer name at the very top of the list in Device Manager.
  7. Select Scan for hardware changes.
  8. Wait for the camera to reappear in the list.
  9. Restart Respondus LockDown Browser to verify functionality.
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