Question
How do staff/faculty/students access GRCC resources when they are living / visiting another country?
Environment
- GRCC Resources
- PeopleSoft
- Online Center
- CS/HRProd
- FSProd
- Canvas
- grcc.edu
Information
Before traveling internationally, it is important to plan for the technology access you will need at your destination. Some technologies are not permitted to travel into certain nations. There may be limitations on what GRCC resources can be accessed from some locations, which may require alternative arrangements. Additionally, some access control mechanisms may function differently while traveling abroad. Once IT receives this service request, we will investigate what obstacles you may encounter while traveling and work with you to ensure you have the tools you need while you are away.
Staff traveling out of the country are strongly advised not to use their assigned college equipment. They need to get a laptop out of our loaner pool.
- The laptop needs to have a fresh image before they take it.
- The laptop should be re-imaged before it touches our network when it comes back.
- All laptops need to be encrypted.
- Approval must be granted by a supervisor or dean (as noted in Use of College Equipment Off College Property policy 11.6).
- If there are special software needs, those exception need to be address by Information Security and the Director of IT Service Management and Endpoint Solutions.
Answer
Note: PeopleSoft environments (Online Center, CSProd, FSProd, and HRProd) need approval to be accessed anywhere outside of the United States.
While grcc.edu web domains are generally available from most countries, some are of high risk and will need a higher level of approval to gain access while there, along with an explanation of why the access is needed. Some countries considered high risk include the following:
- Afghanistan
- Bangladesh
- Brazil
- China
- Egypt
- Hong Kong
- India
- Iran
- Lebanon
- Nepal
- Nigeria
- North Korea
- Pakistan
- Romania
- Russia
- Saudi Arabia
- Singapore
- South Africa
- Turkey
- Ukraine
- Vietnam
Students
It is recommended that students use a VPN service if they are accessing GRCC resources from one of the above listed countries and are being blocked due to their location. Alternatively, you may submit a request to itsupport@grcc.edu providing your dates of travel as well as location(s) for assessment.
If you have additional questions please email itsupport@grcc.edu.
Staff
Staff Remote (or any VDI) can be accessed from anywhere but the above listed countries.
If traveling in any of the above listed countries, International Travel Security Check - You will be prompted to provide your travel location for assessment.