Ad-hoc Call Recording

Information

This article describes how to record a phone call on demand using Zoom Phone features.

  • This feature is only available upon request by supervisors in charge of a phone queue.
  • This feature can be used for calls that come into a queue or when making an outbound call using the queue's caller ID.
  • This feature is not available when using a physical desk phone.

Environment

  • Zoom Workplace Phone Features

Process

Recording a Call

  1. Optional: Inform the caller that the call will be recorded.
  2. While on a call, select the Record button. (Note: Button placement varies depending on assigned features; it may appear under More).
  3. Zoom will play an automated call recording disclaimer to both parties.
  4. To stop recording before the call ends, select Record again.
  5. Recording automatically terminates at the end of the call and will not continue for subsequent calls.

Accessing the Recording (Phone Queue Admins Only)

  1. Sign in to the Zoom Portal.
  2. Within the Admin Center, navigate to: Product Management > Phone System > Logs.
  3. Select the Recordings tab.
  4. Select the Play button next to the recording duration to listen to the audio.
  5. Select the Download button to save the file if it must be preserved beyond the retention period.
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