Missing Acknowledgement or Approval in the Online Center

Question

A staff member is unable to acknowledge or approve a performance evaluation or other GT Form in the Online Center

Environment

  • Online Center (Employee Self Service)

Information

Acknowledgements and approval forms in the Online Center are tied to the correct employee user ID (WNumber). If the user is not logged in with their WNumber account, the acknowledgement form will not appear. This often occurs when a user does not log out of CSPROD properly, which can result in caching an incorrect user ID.

Answer

  1. Check the Approval Tile

  • Go to Employee Self-Service in the Online Center.
  • Select the Approval Tile.
  • If any acknowledgements (such as performance evaluations) are pending, they should appear here.
  1. Verify the Current User ID
  • In Employee Self-Service, navigate to:
  • Personal Details > Additional Information.
  • Locate the Current User ID.
  • It should display the user’s WNumber (e.g., W#######).
  • If it shows a generic or incorrect ID (not a WNumber), this is why the form is not appearing.
  1. Fix Incorrect User ID (Improper Logout from CSPROD)
  • Have the user go to CSPROD.
  • Click the three vertical dots in the upper right corner of the page.
  • Select “Sign Out” to log out properly.
  • Repeat this process (log back in and log out correctly) until the Current User ID shows their WNumber.

  1. Check Again for the Form

  • Once logged in with the correct WNumber, the acknowledgement form should now appear in the Approval Tile.
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