Correcting Microsoft account License

Information

A GRCC student has registered for a personal Microsoft account with their GRCC student email, and now cannot get free access to Microsoft 365.

Environment

  • Microsoft 365 Student Admin

Process

  1. Log in to the Microsoft 365 admin center using your student email.
  2. Click Admin.
  3. From the left-hand navigation panel, select Users > Active Users.
  4. Search the active user list by entering the person's student email address.
  5. Select the user and click Sign out of all sessions.
  6. Then select Delete user.
  7. Have the student register for a Microsoft Office License using their GRCC email.
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