Issue
A user's CSProd account suddenly locked or is disabled.
Environment
Information
This can be caused by the user switching between different PeopleSoft environments within the same browser. If using the same web browser is preferred, make sure to logout of one PeopleSoft environment before switching to another. If there is a need to use two environments at the same time, use a different web browser.
Resolution
Note: If the account is disabled, verify that the employee still works for the college or access was removed. If they are still employed, create for the PeopleSoft Security team.
- Verify that the account is not locked or disabled due to a separation or other known issue.
- Unlock the account.