Refunding a Print Job in PaperCut Admin

Issue

A user needs a print job refunded due to a technical error or print quality issue.

Environment

  • PaperCut Print Management

Information

Approved refunds are credited directly to the user's RaiderCard balance. Users can view their available credit by clicking the PaperCut icon in the system tray (lower right of the taskbar) or by navigating to the PaperCut User Portal (opens in a new window).

Resolution

  1. Log in to the PaperCut Admin Portal (opens in a new window).
  2. Select the Users tab located on the left side panel.
  3. Type the user's Username in the search field and press Enter.
  4. In the user's profile, select the Job Log subheading.
  5. Locate the specific print job in the list and click the Refund link in the Action column.
  6. Select the Refund Amount (Full or Partial) and include an optional comment regarding the reason for the refund.
  7. Click OK to finalize the credit.

 

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