Microsoft apps saying that my license has expired.

Issue

An active student or employee attempts to open or use Microsoft Office desktop applications on a personal device and receives the following error message:

"Your school account is no longer active. If you are still associated with your school, they need to assign a license to your account to continue using Office."

Environment

  • Microsoft Office 365 (Desktop Apps)
  • macOS
  • Windows

Resolution for Employees (Faculty, Staff, & Adjuncts)

If an employee is confirmed to have an active A3 license, this error is typically caused by cached legacy credentials. Reauthenticating the application using the correct cloud login format will resolve the issue.

Step 1: Sign Out of All Office Applications

  1. Open any Microsoft Office application (such as Word or Excel).
  2. Select your account profile name or icon (typically in the top-right corner on Windows, or under the application menu in the top-left on macOS).
  3. Select Sign Out from the account details menu.
  4. If multiple accounts are listed, sign out of all of them.
  5. Close and restart the application.

Step 2: Reauthenticate Using Cloud Credentials

  1. Open Word or Excel.
  2. Select Sign In (or Activate if prompted).
  3. When prompted for your email, enter your cloud login string: username@cloud.grcc.edu (for example: jsmith@cloud.grcc.edu). Do not use your standard @grcc.edu address.
  4. Complete the Single Sign-On (SSO) authentication when redirected to the GRCC login prompt.
  5. Restart the application to verify that the "License Expired" banner is gone.

Resolution for General Students

If a student is currently enrolled but receives this message, signing out and back in using their standard student credentials will force Microsoft to pull their active Student Use Benefit license.

Step 1: Sign Out of All Office Applications

  1. Open Word or Excel.
  2. Select your account profile icon in the application window.
  3. Select Sign Out from the account details menu.
  4. Close and restart the Microsoft Office application.

Step 2: Reauthenticate Using Student Credentials

  1. Open Word or Excel.
  2. Select Sign In.
  3. Enter your standard GRCC student email address: username@email.grcc.edu (for example: johnsmith@email.grcc.edu). Do not use any @cloud login format.
  4. Enter your standard student password to complete the authentication.
  5. Restart the application.

 

Print Article