Accounting may have the student life: service and technology coordinator track down a student's account where unauthorized credit card transaction and funds were deposited to a raider card from the student link deposit feature. Usually accounting will send over this dispute form for the required information needed to begin the search.
1) To start, you will need to log in to cyber source and select "transaction management" from the options menu. You will want to make a custom search date range, typically a three day range. The day before the dispute case, day of report and day after (sometimes transactions take time to post). For the attached dispute the transaction date is listed as 2/10/2023, your search range would want to be 2/9/23 - 2/11/23.
2) Then add a filter selecting the account suffix and that will be the last four digits of the credit card used, which is the card holder account # on the merchant dispute form. If this search returns that account information, you are able to click on the hyperlink under the request ID column. This will pull up additional transaction details and you can confirm the last four digits of the credit card on the dispute form and what you have pulled up for the transaction in cyber source.
3) Assuming they match, you can then search to see if the credit card holder is a student and can see if their deposit matches the date and the amount from your dispute. It is possible and maybe even likely that the credit card holder is not the student we are looking for, and you can try to discover the actual student who received the deposit by seeing their email receipt in cyber source, and person searching that email in atrium and would pull up the students account as long as that email is listed within GRCC's database.
