BitLocker Key Recovery

Issue

A computer is prompting for a BitLocker Password/Key upon boot.

Environment

• Windows 11
• BitLocker
• TeamDynamix

Cause

Bitlocker will prompt for a password any time it detects a hardware or firmware change. This can include new hardware being installed or removed, or boot order change to name a few.

Resolution

Ensure the user is using the function numbers at the top of the keyboard.

1. Verify the caller
2. Navigate to the BitLocker Administration and Monitoring website
   • https://configmgmt.in.grcc.edu/HelpDesk/ (Opens in New Window)
   • Login credentials are your tech admin credentials. The same used for MCM.
3. Click on the Drive Recovery tab
4. Fill out the recovery form
   1. User Domain: in.grcc.edu
   2. User ID: User's GRCC username (ex. johnsmith)
   3. Key ID: Enter the first eight (8) characters of the Recovery ID as dictated by the user
      • This is the characters displayed on screen that the user sees.
   4. Reason for Drive Unlock: Choose the most accurate reason for requesting a drive unlock
5. Click Submit
6. Relay the Drive Recovery Key to the user
7. Click Done when the user confirms that the drive successfully unlocked
   • Note: Drive recovery keys are reset after each successful drive unlock

If missing from TDX

• BitLocker keys will henceforth be removed from the TDX Asset Fields