Help for existing staff and faculty users of Navigate Staff

Articles (10)

Pinned Article How to submit a request for support

Need help from someone at GRCC? Here is how to submit a request.

How to Access EAB Help Center

A quick video for GRCC staff demonstrating how to access and utilize the help-center to learn tools, answer questions, and more.

How To Perform An Appointment Campaign Through Navigate

A general overview of the appointment campaign functionality for GRCC staff.

How to Run Reports

Training video and support documents for the Navigate Reporting suite.

How to upload a student list from Excel

A brief video detailing how to upload a list of student's from Excel into Navigate for targeted outreach and reporting.

How to view other alerts/cases on student profile

A brief tutorial video covering how to align efforts by viewing subsequent cases on student profile.

Utilizing Your Custom Availability Link

A brief tutorial covering the Personal Availability Link (PAL) functionality in Navigate staff, including how to configure and share your link, as well as the student perspective when utilizing the link.

Viewing student Conversations

A brief overview of the Conversations and Conversations History functionality for GRCC staff in Navigate.

How To Add A Reminder On A Student

An overview of the Reminders tool in Navigate for GRCC staff

How to Issue an Alert

A brief tutorial on accessing the GRCC Cares Network of student supports by issuing a student alert using Navigate.