Unable to log into MyGRCC using Apple Devices

Summary

There are some issues with the MyGRCC portal while using safari. We recommend using another browser or updating Safari.

Body

Issue

I am unable to log into MyGRCC while using an Apple device.
I'm not getting an error message; the MyGRCC page just reloads.

Environment

MyGRCC
Safari Browser
Apple Devices

Information

We have noticed inconsistencies in using the Safari browser. Try one of the following resolutions.

Note: If using an iPad or iPhone, using any browser (Chrome, Firefox, etc.) still utilizes the Safari engine with a different skin and will likely encounter the same issues.

Resolution

Update the OS on your device to the most recent version.
Use another browser (on macOS).
Enable Cross-site tracking (opens in a new window) and Third-party cookies (opens in a new window).
Clear Cookies and Cache (opens in a new window).
If the device is already running the latest software or is too old to receive updates, updating won’t fix the problem—you may need to use a different device.

Details

Article ID: 1677

Created

Fri 10/9/20 2:29 PM

Modified

Tue 4/28/26 11:55 AM

Accessibility Check

Yes