Body
Question
How do I set up or update my recovery information in the password reset tool?
Environment
- Password Reset Tool
- MyGRCC
Answer
Set Up Password Recovery Information
Upon first login you will be prompted to Enroll in password recovery. You will be able to skip 2 times before being forced to set up this recovery information.
- Log into MyGRCC
- If you are unable to log into MyGRCC follow directions for First Time User or call the Support Desk at 616.234.4357
- Re-enter password on ENROLLMENT - CHALLENGE ANSWERS page
- Click Continue
- Set up Security Questions
- Choose a question from the drop down
- Enter an answer
- All answers must be at least 4 characters long
- Repeat for a minimum of 5 questions
- Click Continue
- Click Sign-In
- Set Up Mobile Phone - (Optional. To skip, click Skip and select Permanently Suppress Reminders)
- Enter phone number on ENROLLMENT - MOBILE PHONE page
- Click Continue
- Enter 2nd Factor / One Time Passcode texted to phone
- Click Continue
- Click Sign-In
- Set Up Email Address
- Enter a personal email address on ENROLLMENT - EMAIL ADDRESS page
- Click Continue
- Enter 2nd Factor / One Time Passcode sent to personal email
- Click Continue
- Click Sign-In
- Set up Mobile Authenticator - (Optional.To skip, click Skip and select Permanently Suppress Reminders)
- Choose Phone Type
- Click Continue
- Scan QR Code (if using a blackberry see alternate method below)
- Enter 2nd Factor / One Time Passcode displayed
- Click Continue
- Click Sign-In
Update Password Recovery Information
- Log into MyGRCC
- Click drop down in the upper right
- Click Edit Profile
- Select desired recovery information
- Challenge Questions
- Click Change my challenge answers or clear my challenge answers
- Choose Questions from drop down
- Type answers
- Must be at least 4 characters long
- Repeat for all 5 questions
- Click Continue
- Registered Email Address
- Click Change my email
- Type in new email
- Click Continue
- Enter 2nd Factor / One Time Passcode
- Click Continue
- Registered Phones
- To Remove
- Click Remove next to phone number
- To Add
- Click Add new phone
- Select Country
- Enter Phone Number
- Click Continue
- Enter 2nd Factor / One Time Passcode
- Click Continue
- Mobile Authenticator
- Click Disable mobile authenticator
- Click OK
- Click Enable mobile authenticator
- Choose Phone Type
- Click Continue
- Scan QR Code (if using a blackberry see alternate method below)
- Follow Instructions on phone (varies by device)
- Enter 2nd Factor / One Time Passcode displayed
- Click Continue
Alternate Mobile Authenticator for Blackberry
- Choose Phone Type (Blackberry)
- Click Continue
- Install Google Authenticator App
- Manually enter secret below into Google Authenticator App
- Enter 2nd Factor / One Time Passcode displayed
- Click Continue