Printer Error when Submitting Timesheet

What to do when submitting a timesheet, user gets a network error, printer error, or an option to select a printer.

Issue

When attempting to submit a timesheet/pay book, an error message regarding the printer occurs.

 

Environment

• Microsoft Windows
• ImageNow Printer
• Excel

 

Cause Check

1. Ensure a Default Printer is set
   1. The default should be a PaperCut/Find_Me printer
2. Using current/correct timesheet
   • Test a new timesheet
3. The submit button is only being clicked a single time
   • Double click will result in error
4. Repair or Reinstall the ImageNow Printer

 

Resolution

Use related articles to resolve the error