Chromebook Lockdown Browser Prompting for Password

Issue

I am being prompted for a password when taking an exam using a Chromebook.

Environment

• Canvas
• Respondus LockDown Browser Extension
• ChromeOS

Information

Students are given a message: "LockDown Browser for Chromebook. The LockDown Chromebook extension has been installed. Locate the test in your learning or assessment system to continue" when launching the test from their course.

Resolution

Student Troubleshooting

• Ensure the Respondus LockDown Browser Extension (opens in a new window) is installed.
• Ensure the Respondus LockDown Browser Extension is not disabled:
  1. In your Chrome browser's URL window, type: chrome://extensions
  2. Look for Respondus LockDown Browser and ensure the toggle bar is moved to the far right. If it is already on, toggle it off (left) and then back on (right).
• Ensure that Respondus LockDown Browser Extension (opens in a new window) is compatible (opens in a new window) with the student's device.
• Uninstall Respondus LockDown Browser Extension (opens in a new window) and reinstall the browser extension.
• Check for any OS updates on the student's device.

Instructor Troubleshooting

• The instructor of the course may need to reactivate LockDown Browser:
  1. Navigate to Course Tools.
  2. Select Respondus LockDown Browser.
  3. Find the exam that students are having issues with on a Chromebook.
  4. Select Settings.
  5. Toggle the setting to Don't require Respondus LockDown Browser for this exam.
  6. Select Save and Close.
  7. Return to the exam settings and select Require Respondus LockDown Browser for this exam.
  8. Re-add any Monitor settings if they are required for that exam.
  9. Select Save + Close.

Cause

The Respondus LockDown Browser settings may have become corrupted during the course copying process.