Keyboard Not Working

Quick troubleshooting tips to try when a keyboard is not working before calling the IT Support Desk at -4357

Issue

The keyboard on a workstation is not performing properly.

 

Environment

• Classroom Technology
• Faculty/Staff Workstation
• Lab Workstation

 

Resolution

1. Check the keyboard cable, ensure that it is plugged into the computer
2. If the cable is plugged in, unplug it, plug it back in after a few seconds.
   • If the computer is plugged into a dock, unplug the dock and plug it back in after a few seconds.
3. If that does not work, plug it into a different port, wait a few seconds.
4. Reboot the computer 

• If you have tried all of these steps and the keyboard is still not working, please contact the IT Support Desk at -4357