Body
Issue
A computer is not turning on.
Environment
- Classroom Technology
- Faculty and Staff Workstations
- Lab Computers
Resolution
- Ensure that the power cable is plugged into the back of the computer
- Ensure that the power cable is plugged into a power strip/wall outlet
- Ensure that the power strip is plugged into the wall
- Ensure that the power strip is turned on (light may not be turned on)
- Press the power button on the computer
- Ensure that the lights on the computer are on (they should be green)
- If the lights are not turning on, may be a connection issue with the power supply, or an internal problem)
- Listen for any noises coming from the computer (you may hear a fan)
- If you hear noise, but nothing is displaying on the monitor, there may be an issue with the connection to the monitor)
- Ensure that the monitor is on and everything is plugged in correctly
- There should be a green light indicating it is powered on.
- If the light is orange/yellow the monitor is in standby mode.
- Standby means the monitor is not receiving a signal due to the computer being asleep, not plugged in, or the wrong source is selected.
- Switch to a different source on the monitor (physical button on the monitor, often shown as a rectangle with an arrow coming out of it)
Note: If the computer is in a Deep State of Hibernation or Sleep, it may be needed to hold down the power button for 20-30 seconds will force the laptop to fully shut down. Pressing it a single time following that should bring it back up.
Self Diagnostics:
Try power cycling the docking station from the steps listed here.
If you have tried all these steps and the computer is still not turning on, please contact the IT Support Desk at -4357