Body
Issue
A user is trying to pay their tuition through the Online Center. After successfully logging in they click on the pay bill tile only to get an error.
Environment
- Personal computer
- Any web browser
- Online Student Center
Information
Troubleshooting that occurred with User:
- Waited a minute or so and then refreshed the web page.
- Cleared cookies and cache.
- Tried additional browsers.
- Verified account wasn't locked and passphrase (password) valid.
Resolution
Verify the date and time on the computer are correct.