MyGRCC Account Name Change Process

Question

What is the process to change my MyGRCC account username to match my new legal name?

Environment

• TeamDynamix
• PeopleSoft (Online Center)
• Canvas
• Google Workspace (Gmail, Drive)

Answer

Students and employees of GRCC may request a username change through IT to update their MyGRCC account. This username is used for the MyGRCC portal, Canvas, Online Center, and Google Workspace.

Step 1: Update Legal Records

Before IT can process a username change, your name must first be updated in the official system of record:

• Students: Contact the Office of the Registrar.
• Student Employees: Contact Student Employment Services.
• Staff and Faculty: Contact the Human Resources (HR) Department.

Step 2: Submit IT Request

Once your legal record is updated, submit the Name Change Request form (opens in a new window) in the IT Service Catalog.

• You will select a preferred date and time for the change.
• You must remain logged out of all GRCC systems for at least one hour during the transition.
• IT Support will notify you via your provided contact information once the new username is active.

Step 3: Post-Change Actions

• Instructors: Students must inform their instructors of the change, as instructors are not automatically notified when a username is updated.
• Google Profile: Manually update your display name at myaccount.google.com (opens in a new window). This controls how your name appears in Gmail and Drive.